Terms of Use for CBR

The following document is a list of the policies and procedures that CBR will require all users to follow while on our site. If there are any questions concerning our terms of use, please contact Customer Service Monday through Friday, 8:00am to 5:00pm Central Time. We appreciate your business!

When using our site:

• You will not use our site in order to collect personal information of other customers.
• You will not provide information acquired from our site to a third-party.
• You will not attempt to gain access to our network or automated systems.
• You will not be allowed to create multiple accounts through the use of multiple email addresses.

All textbook rentals and purchases through CBR shall be made according to the following terms and conditions.

Rent or Buy

List Price The list prices for items found on CBR are determined from a myriad of sources to include several experienced wholesale textbook companies, as well as several online textbook retailers.

Pricing or Listing Error If an item is priced or listed incorrectly on our website due to a programming error or an error in pricing from one of our trusted third-party providers, CBR reserves the right to cancel that order. If your credit card has already been charged, CBR will immediately issue a credit to your credit card account.

Credit Cards CBR accepts MasterCard, Visa, Discover, and American Express. There is no surcharge for using your credit card on our site. Please provide the same number and address that is listed with your financial institution. Providing us with incorrect credit card information will cause a delay with your order. Once your order is accepted, you agree to refrain from canceling your credit card account used to rent your item(s) until they are returned. In the event that the credit card account used to rent your item(s) is canceled prior to the return of our item(s), you agree to contact us immediately.

Sales Tax Each state has its own laws governing the charge of sales tax and/or rental tax for college textbooks. CBR charges sales and rental taxes as applicable based on your state's requirements.

Trusted Third-Party Suppliers If CBR is unable to fulfill an order from our central warehouse, we may use trusted third-party suppliers to find the requested item(s). If your order is fulfilled by a third-party provider, your item(s) may not arrive in a CBR package. All textbook rentals must be returned to CBR regardless of the supplier that initially ships the item(s) to you.

Discounts and Coupon Codes CBR does not allow customers to combine discounts, promotional offers, or coupon codes. A customer may only use one discount offer per transaction. For example, if you rent or purchase three or more books you may receive a bundle discount that is automatically applied to your order. In this case, you will not be able to use a coupon code during the checkout process because you have already received the bundle discount.

No Discounts on new book purchases Discounts including, but not limited to, bundling, promotional offers, free shipping offers, or coupon codes may not be applied to new book purchases on collegebookrenter.com.

Receive

Shipping All orders fulfilled by CBR will be shipped by FedEx, UPS, or USPS from our warehouse. Any orders fulfilled by our trusted third-party providers may also be shipped by DHL GlobalMail, FedEx, UPS, or USPS. CBR and our third-party providers cannot guarantee when an order will arrive. The customer must understand that all shipping timelines offered by CBR are estimates.

Packages shipped via standard shipping may not have tracking numbers. If your package is not received within the estimated shipping time, please contact our customer service department immediately. If the package's tracking number states "Delivered" to the address you provided at Checkout and the package cannot be located, then you will be charged the full purchase price of the item(s).

Lost or Damaged Please notify us immediately if the book you receive is damaged, or if you have not received your book and the tracking information shows that the book has been delivered. You must notify CBR within seven business days of your rental's expected arrival date if you have not received your item, or if you received it and it is damaged. If you don't report your rental as lost or damaged, you will be charged the full purchase price for the rental upon the expiration of the term. We don't want to have to charge you, so please let us know!

UPS Tracking Terms and Conditions The UPS package tracking systems accessed via this website (the "Tracking Systems") and tracking information obtained through this website (the "Information") are the private property of UPS. UPS authorizes you to use the Tracking Systems solely to track shipments tendered by or for you to UPS for delivery and for no other purpose. Without limitation, you are not authorized to make the Information available on any website or otherwise reproduce, distribute, copy, store, use or sell the Information for commercial gain without the express written consent of UPS. This is a personal service, thus your right to use the Tracking Systems or Information is non-assignable. Any access or use that is inconsistent with these terms is unauthorized and strictly prohibited.

Return

Returns at the End of Your Rental Period CBR makes returns easy and free!

• Log in to your CBR account using your email address and password.
• Under Rentals and Purchases, select the item(s) you'd like to return.
• Click Return Books and select the return reason.
• Click Return Books and print both the shipping label and packing slips.
• Place one of packing slip in the package with your books. Keep the other copy of the packing slip for your records.
• Tape the return shipping label to the package being used to return the rental(s).
• Take your box to the local post office to ship your rental(s) back to CBR.

We don't want to have to charge you, so please do not mail your rental(s) in a USPS Priority Shipping box. If your rental(s) arrive in this type of box, you will be charged the entire return shipping cost.

Please carefully check your return package and verify that the books you are returning to CBR match the books listed on your packing slip. Due to the volume of packages received, books shipped to CBR in error cannot be returned.

Just remember: ship your rental(s) back to CBR using the steps above and be sure to return all rental(s) to CBR regardless of where your order originated.

Late Fees If your textbook(s) is not returned or in transit to our warehouse with the tracking provided by our prepaid return label from your account by the last day of your rental period, then your rental is considered overdue. Your debit or credit card will be charged a late extension fee the first day after the due date.

If your textbook(s) is not returned and/or the prepaid return label has not been used by the 15th day after the rental's due date, then your credit card will be charged the purchase price of the textbook(s), minus the extension fee. Due to the volume of books we ship and receive, if you ship your book back to us after you are charged the purchase price, we will be unable to return it to you.

You will be notified via email of any late charges.

As a condition of your rental agreement, you hereby grant CBR the right to assess late and damage fees and charge them to the credit card on file for the account.

* In the event that any charges against the customer's credit card are declined for any reason, CBR reserves the right to initiate criminal charges.

Return of a Purchased Book
If a customer returns a textbook(s) within 20 days of being charged full purchase price for not returning the rented item(s), the charge will be refunded minus a mandatory delinquency fee. Any returns after this time will not qualify for a refund of any amount.

Product Is Returned to a Third-Party Shipper If a rented item(s) is returned to a third-party shipper instead of CBR, the customer will be charged a $10.00 penalty fee for recovery of each item. If an item(s) rented from CBR is lost, stolen, or damaged while in transit to a third-party shipper, or cannot be located at the shipping facility, then the customer will be charged the full purchase price of the item. The customer will be notified via email of these charges.

As a condition of your rental agreement, you hereby grant CBR the right to assess recovery fees and charge them to the credit card on file for the account.

Product Returned as Undeliverable If an item(s) rented through CBR is returned as undeliverable due to an incorrect address, the customer's account will be refunded for this portion of the order, less the initial shipping charges. If the item(s) is successfully delivered to the incorrect address or is lost during this process and is not received by CBR, the customer will be charged the full purchase price of the item(s).

Refund Policy CBR understands that you might need to return your rental prior to its due date for a refund because your class has been dropped or cancelled. To accommodate these changes, CBR allows you to print your prepaid return label from your account anytime and ship your rental back to us. Please select the reason for the early return. Please refer to our Return Policy for general return guidelines. To qualify for a full refund of the rental price minus the cost of return shipping, your books must be postmarked within 21 days of your original order date. When you return your textbook for a refund, a $5 per book processing fee will be deducted from your refund.

Textbook Buybacks Any item(s) purchased by CBR from a Seller through the website will be subject to an extensive inspection before payment will be issued. The inspection will be based on the item condition criteria that are listed on the "Sell Textbooks" portion of our site. Any received item(s) that fail to meet the criteria will be deemed "unusable" and no payment will be issued. CBR will not ship the damaged item(s) back to the Seller.

Payment for Books Sold to CBR
If an item is available for buyback, you can choose to be paid by CBR credit or PayPal. You will notice that CBR will pay different amounts based on the payment method you choose. CBR credit will be applied directly to your account and can be used to rent or purchase additional items from our site. Payments will be distributed to you after your item has been received and inspected.

Copyright and Trademark Notice CBR is owned and operated by College Book Rental Co., LLC. All contents of this site, to include the web design, graphics, logos, images, certain text, and the arrangement of the contents are the sole property of CBR. Customers may use this site for shopping, renting, purchasing, or selling, and for no other reason. Any copying, reproducing, uploading, or distributing of the contents of this site will not be tolerated without prior written permission from CBR. All rights not expressly granted herein are reserved. Any unauthorized use of the contents appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. CBR has the right to terminate your account for any reason. Copyright ©2009, All Rights Reserved.

CBR reserves the right to make changes on our site and can modify our Terms of Use at any time.