General
What is the rental process and is it easy?
CBR's goal is to make your textbook rental experience as easy as possible!
After setting up your free account, simply enter the ISBN, author, or title of the textbook you'd like to rent. Then, choose from three different rental periods, and add the book to your cart. Next, you'll enter your shipping/billing addresses and payment information. Finally, review your personal and financial information, confirm your order, and now your textbook is on its way. And you never had to leave the house.
You will be able to print your receipt from the confirmation page, or from the email that will be sent to you after your order has been placed.
Are there any membership fees, and how much will this cost me?
College is expensive enough, so we will never charge you membership fees for doing business with us. In fact, you can choose how much you pay based on the amount of time you choose to keep your rental, the shipping option you select, and whether or not you return your textbook on time. What will you do with all the money you save?
What is the length of the rental period?
You choose how long you keep your rental:
- 130 days from the original order date
- 90 days from the original order date
- 60 days from the original order date
The return date for your textbook will be posted on your CBR account immediately following your purchase and will remain there throughout the rental period. We know your life is hectic, so we'll send you rental return reminders 15, 10, 7, and 3 days prior to the expiration of your rental period.
Example: If your rental period ends on May 25th, then you will receive a personalized email from CBR on May 10th reminding you of the upcoming expiration of the rental period.
*Failure to receive an email reminder does not waive your obligation to have your
textbook(s) returned on or before your due date. To allow for shipping and processing times, your debit or credit card will be charged a late extension fee the first day after your rental due date.
How do I extend my rental?
Log in to your CBR account and select the book you wish to extend. Next, click on the Extend Book button. Click on the drop-down menu and choose how long you want to keep the book, and then continue to the checkout.
What if I want to buy a textbook instead of renting it?
If you would prefer to own your textbooks instead of renting them, CBR can help. Use the search bar to find the item you would like to purchase, and we will provide you with a new and used book purchase price for that item if it is available. With CBR, buying textbooks is as easy as renting textbooks.
Have books lying around, collecting dust? Sell your textbooks back to CBR and earn cash fast.
I received my book and it was not in a Collegebookrenter.com package, why is that?
If CBR is unable to fulfill an order internally, we will go to one of our partners to find the book you need. We'll notify you by email to let you know that one of our partners is fulfilling your order and your items may not arrive in a CBR package.
If you receive your order from one of our partners, you may find a receipt in the box. This invoice is for our records only and does not reflect the amount you will be charged for your rental. The amount you were charged can be found in the order details section of your account or on your order confirmation email.
At the end of your rental term, remember that even if you received your order from a CBR partner, you must return all rentals to CBR to avoid being charged additional fees.
Are supplemental materials such as CDs and Access Codes included?
CBR does not guarantee that any supplemental materials related to the textbook will be included. Since other students have used the textbooks you're renting, the materials could have been removed and CBR will not be able to replace them.
Can I cancel or edit my order?
CBR serves thousands of customers every day, and because of the volume of our orders, we cannot change or cancel your order after it has been placed. You will have the opportunity to review your shipping information, rentals, rental terms, and shipping methods before you finalize your order. Just remember, once your order has been finalized and you receive an order number, the order cannot be stopped or changed. If you receive a book that you do not want or need, you can always return the book for a refund less shipping and handling fees.
Shipping
What kind of shipping will I be charged?
Do you ship outside the United States?
CBR only ships to the contiguous United States, Alaska and Hawaii.
What happens if my book is lost or damaged in the mail?
Please notify us immediately if the book you receive is damaged, or if you have not received your book and the tracking information shows that the book has been delivered. You must notify CBR within seven business days of your rental's expected arrival date if you have not received your item, or if you received it and it is damaged. If you don't report your rental as lost or damaged, you will be charged the full purchase price for the rental upon the expiration of the term. We don't want to have to charge you, so please let us know!
My book has not arrived. How can I get information on it?
To track your CBR order, please log in to your account. Click on the Order # under Rentals and Purchases to find tracking information on the invoice. Please understand that exceptions may occur in transit, so be sure to check the date that you placed the order and the expected arrival date. If you've waited the appropriate amount of time and your book still has not arrived, please contact Customer Support.
How do I change my shipping address?
Log in to your CBR account and proceed to the My Account section. Click Edit My Account Info to update your account information. When you've made all the necessary changes, click Save Changes and you're finished!
How long does it take to process an order?
All orders take 1-2 business days to process. This means orders will be processed for shipment within 2 business days of receiving the order. Shipping time begins after the processing is complete. Business days are Monday - Friday, excluding holidays observed by the United States Postal Service and UPS, such as New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Please remember that Saturday and Sunday do not count as business days.
Book Condition
Can I highlight or write in the textbooks?
We want to ensure that every customer receives the highest quality textbook possible. CBR will not penalize you for minimal highlighting but, please avoid any writing in or on your rental. If a rental is determined unusable because of excessive writing, you will be charged the full purchase price of the rental at the end of the rental term. Protecting the integrity of our rentals helps us save you money.
What happens if my book is lost or damaged?
If the rented textbook is lost, stolen, or damaged during your rental period, your account will be charged for the full purchase price of the rental at the end of the rental term. Due to the volume of books we ship and receive, we are unable to return damaged books to you after they arrive back in our warehouse.
Each item will be thoroughly inspected for damages upon arrival at our warehouse.
Examples of unacceptable damages include:
- Torn out or missing pages
- Damaged cover or spine/binding
- Stains on or inside the product
- Water damage
- Writing or excessive highlighting
- Any other damages that would make the item unusable
We don't want to have to charge you, so please be responsible with your rental!
Return Information
How do I return a book for a refund?
CBR understands that you might need to return your rental prior to its due date for a refund because your class has been dropped or cancelled. To accommodate these changes, CBR allows you to print your prepaid UPS return label from your account anytime and ship your rental back to us. Please select the reason for the early return. Please refer to our
Return Policy for general return guidelines. To qualify for a full refund (minus the cost of shipping), your books must be postmarked by UPS within 15 or 20 days of your original order date, depending on the Rental Period you selected at Checkout.
Please see the chart below for more information:
| Rental Period Selected |
Allowed Days from Original Order Date |
| 60 days |
15 days |
| 90 days |
20 days |
| 130 days |
20 days |
How do I return my books when I am done?
CBR makes returns easy and free!
- Log in to your CBR account using your email address and password.
- Under Rentals and Purchases, select the item(s) you'd like to return.
- Click Return Books and select the return reason.
- Click Return Books and print both the shipping label and packing slips.
- Place one of packing slip in the package with your books. Keep the other copy of the packing slip for your records.
- Tape the UPS return shipping label to the package being used to return the rental(s).
- Take your box to any UPS location or schedule a pickup to ship your rental(s) back to CBR.
We don't want to have to charge you, so please do not mail your rental(s) in a USPS Priority Shipping box. If your rental(s) arrive in this type of box, you will be charged the entire return shipping cost.
Please carefully check your return package and verify that the books you are returning to CBR match the books listed on your packing slip. Due to the volume of packages received, books shipped to CBR in error cannot be returned.
Just remember: ship your rental(s) back to CBR using the steps above and be sure to return all rental(s) to CBR regardless of where your order originated.
Charges/Fees/Pricing
Are there any late fees?
If your textbook(s) is not returned or in transit to our warehouse with the tracking provided by our prepaid UPS Return Label from your account by the last day of your rental period, then your rental is considered overdue. To allow for shipping and processing time, Your debit or credit card will be charged a late extension fee the first day after the due date.
If your textbook(s) is not returned and/or the prepaid UPS Return Label has not been used by 15th day after the rental's due date, then your credit card will be charged the purchase price of the textbook(s), minus the extension fee. Due to the volume of books we ship and receive, if you ship your book back to us after you are charged the purchase price, we will be unable to return it to you.
You will be notified via email of any late charges.
Will I be charged sales and or rental tax?
Each state has its own laws governing the charge of sales tax and/or rental tax for college textbooks. CBR charges sales and rental taxes as applicable based on your state's requirements.
Why doesn't the invoice in my box match my rental charges?
If CBR does not have your textbook in our inventory at the time of your order, we may purchase it from one of our trusted third-party suppliers to ensure you get the books you need quickly.
If your order was filled in this manner, it will arrive in a non-CBR branded package and the invoice enclosed in the package may not reflect the actual amount you were charged for your order. The amount you were charged can always be found in your order details on My Account or in your order confirmation emails.
Miscellaneous
How do I add books to my "Saved Books" list?
Did you find a book that you might need later, but you aren't ready to rent or buy? Simply click the star icon beside "Add to Bag" and the book will be saved to My Saved Books. You can view your saved books anytime in the Saved Books section of your CBR account. The books saved on your list will remain in your account until you remove them. You can easily purchase saved books by selecting Move to Shopping Bag from the Saved Books section of My Account.
How do I opt-out of promotional emails?
Log in to your CBR account and choose Edit Account Information. Simply remove the check mark from the "Please send me promotional emails from CBR and its affiliates." box and save your changes. Please be aware that customers who choose to opt-out will still receive order-related notifications (such as order and shipment confirmations).
How do I become a Campus Rep?
Buyback
Will CBR buy this book?
Have books lying around, collecting dust? Sell your textbooks back to CBR and earn cash fast.
Simply use the search bar on our Sell Textbooks page to receive a buyback price on the item(s) you wish to sell. If CBR is purchasing the item, we will give you a price and let you determine how you would like to be paid.
When and how will I receive my payment for my book?
If an item is available for buyback, you can choose to be paid by CBR credit. Soon you will be able to receive payment via check, if you choose! You will notice that CBR will pay different amounts based on the payment method you choose. CBR credit will be applied directly to your account and can be used to rent or purchase additional items from our site. Payments will be distributed to you after your item has been received and inspected.
How do I become an affiliate?
Want to be a part of CBR's success? Please visit our
Affiliate page to learn more!
Why did I not receive the bundle discount when I rented 3 or more items?
Want to save even more money? Why not rent all of your textbooks from CBR and
get an extra discount? In order to receive our bundle discount, go to the Rent Textbooks page and follow the directions for entering a bundle order. On the bundle search page, enter the ISBNs of all the item(s) you will need for the semester. If we are able to supply you with at least three items (excluding new book purchases), the bundle discount will be applied automatically. If a book is removed, your bundle will be broken and the discount will be removed. Bundle discounts will only be applied to orders created through the bundle pricing tool, and some limitations exist.
Didn't find an answer to your question? Contact Customer Support!
